ARKIS – Privacy Policy

Last updated February 2024.

We respect your privacy and are committed to protecting your personal data.This policy explains the terms on which we collect and process your personal data, and how we protect your personal data when you visit our website at you contact us, you engage us to provide our services, or you otherwise engage with us. In addition, it explains your privacy rights and how the law protects you.

1. Who we are

We are PRM LBS LTD, trading as “ARKIS”, a company registered in England andWales under company number 14256043 with our registered office at Unit 931Floor 9, 9 Appold Street, London, England, EC2A 2AP (“we”, “us” or “our”). Weare the controller responsible for your personal data.

We comply with our obligations under the Data Protection Act 2018 and theGeneral Data Protection Regulation ((EU) (2016/679) (“data protection laws”). If any of these laws are replaced or superseded, will also comply with that those.

We are registered with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (, and our registration number is CSN9939043 . If you have any concerns about data protection, we would appreciate if you contacted us first so we can discuss these with you before you approach the ICO. You can reach us at

2. The data we may collect about you

Personal data/information means any information about an individual from whichthat person can be identified. It doesn’t include anonymous data.  We maycollect, use, store and transfer different kinds of personal data about you whichwe have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, user name or similar identifier, marital status, title, date of birth, and gender.
  • Contact Data includes billing address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from youand other details of the services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your logindata,   browser type and version, time zone setting and location,browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Data includes your username and password (if applicable), purchases   or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data includes information about how you use our website andservices.
  • Marketing and Communications Data includes your preferences in receiving   marketing  from us and our third parties and your communication preferences.

Aggregated Data such as statistical or demographic data for any purpose, isn’t considered personal data in law as this data will not directly or indirectly reveal your identity to us. We may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

We don’t automatically collect any other Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious   orphilosophical beliefs, health, sex life, sexual orientation, political opinions, tradeunion membership, genetic and biometric data. We also don’t collect any information about criminal convictions and offences.

3. How is your personal data collected?

We may use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity Data and ContactData by filling in forms or by corresponding or engaging with us by post, phone, email, social media, Mailchimp, Webflow or otherwise.
  • Automated technologies or interactions.  As you interact with our website,   we will automatically collect Technical  Data  about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
  • Third parties or publicly available sources.  We may receive personal data about you from various third parties and public sources, such as Google, Companies House, or the electoral register.

4. How we use your personal data

We will only use your personal data when we can rely on a legitimate (lawful) basis, such as:

  • Contract: Where we need to perform the contract, we are about toenter into or have entered into with you.
  • Legitimate Interests:  Where it is necessary for our legitimate.interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where we need to comply with a legal obligation.

5. Purposes for which we will use your personal data

We have set out below the ways we may use your personal data, and which of the legitimate bases we rely on to do so:

6. Marketing

You may receive marketing communications from us if you have requested information from us or purchased services from us and you haven’t opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at anytime by following the opt-out links on any marketing message sent to you or bycontacting us at any time.

7. Cookies

Our website uses cookies in accordance with the relevant parts of the Privacy and Electronic Communications (EC   Directive)  Regulations 2003 and data protection laws to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return toour website. This enables us to personalise our content for you, greet you byname and remember your preferences (for example, your choice of languageor region).

Please note that third parties may also use cookies, over which we have no control. These named third parties may include, for example,  advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookie.

We will always ask for your consent to use non-essential cookies. You are free to with hold consent to this, but it means that we might not be able to provide the full website experience to you, including some elements of video advertising. If at any time you wish to disable our cookies, you can do so through the settings on your browser, or whenever the pop-up appears on the website (each time you access the website).

Browser cookie controls

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Information about how to configure your browser to block cookies can be found at:

8. Disclosures of your personal data

We may disclose your information in the following cases:

  • If we want to sell our business, or our company, we can disclose it to thepotential buyer
  • We can disclose it to other businesses in our group, as defined in the UKCompanies Act 2006
  • We can disclose it if we have a legal obligation to do so, or in order toprotect other people’s property, safety, or rights
  • We can exchange information with others to protect against fraud or credit risks

We use a variety of third party services (sub-processors) as part of our business activities and you/we will therefore share your personal data with these sub-processors. The types of sub-processors we might use fall into   different categories, as follows:

  • Credit card processing services
  • Order fulfilment service providers
  • Analytics service providers
  • Event/campaign management service providers
  • Website management service providers
  • Information technology and related infrastructure provision
  • Email delivery services
  • Our auditors and legal advisors

It is important to note that all third parties and sub-processors are bound by data protection obligations and, in the case of any third parties we sub-contract our services to, we will enter into a contract with them with comprehensive data protection obligations to ensure the security of your personal data.

9. Data security

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data we collect. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties  who have a business to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If there is an incident where we become aware that there has been a data breach, we will let you know without undue delay. We will then take all necessary steps, including informing the ICO, to limit the extent of the breach and to prevent a further reoccurrence.

10. International transfers

We may transfer your personal data outside of the UK or the European EconomicArea (EEA) where we engage third parties to provide services on our behalf, such as to receive services or deal with payment. Whenever we transfer your personal data out of the UK or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
  • where we use certain service providers, we may use specific contractsapproved for use in the UK which give personal data the same protection ithas in the UK.

Please contact us if you want further information on the specific mechanismused by us when transferring your personal data out of the UK or the EEA.

11. Data retention

We will only retain your personal data for as long as reasonably necessary to. fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means,  and the applicable legal, regulatory,  tax, accounting or other requirements.

12. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us  by emailing us at].

You won’t have to pay a fee to access your personal data (or to exercise any of the other rights), but we can charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we can refuse to comply in these circumstances.

We may need you to provide evidence of your identity as a security measure andwe may also contact you to ask you for further information in relation to yourrequest to speed up our response.

We try to respond to all legitimate requests within one month, but it could takelonger than a month if your request is particularly complex or you have made anumber of requests. In this case, we will notify you and keep you updated.

13. Your legal rights

This policy only relates to our website and our business. We might have links on/within our services to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.

14. Changes to this policy

We can update this policy from time to time as laws change or as our website orservices change. If we make material changes to this policy, and we need yourconsent to those changes, we will contact you by email to do so.